I am a tenant

At the Solide [ Verhuur tenants’ portal you can take care of everything yourself: from viewing monthly invoices to reporting a malfunction or defect. Do you want to terminate your lease? That can be done online as well. Below you will read what to do in each situation.

Who pays for the maintenance costs?

Do the creaking hinges of your kitchen door bother you? Then it is your own responsibility to purchase the right products and to oil the hinge. That is obvious, but how do you know who is responsible for bigger issues? The law determines this and naturally we abide by the law. In your home and garden you are responsible for the following costs and maintenance:

  • Painting inner walls, ceilings and possibly wallpapering;
  • Filling dents and holes;
  • Fixing loose parts (for example your door handle, wall socket or banister);
  • Replacement of door handles, locks, hardware for doors and windows. Floor grates, ceiling grates, keys to locks, bathroom and toilet fittings, electrical switches, wall sockets, doorbells, cable, telephone and computer connections;
  • Lubricating, oiling or descaling movable parts;
  • Preventing taps from freezing;
  • Repairing lamp (holders) inside the property;
  • Minor damage to windows and mirrors;
  • Refilling the central heating boiler and venting the radiators;
  • Application and maintenance of draught-excluding measures;
  • Replacement of parts for the letterbox, outdoor lights, carport, flagpole holder;
  • In case of first occupancy: landscaping garden. Levelling garden and spreading soil, mowing grass, weeding, pruning hedges and hedgerows, replacing dead plants, replacing broken planks or segments of wooden partition, setting and keeping wooden fence straight and painting fence;
  • Cleaning, sweeping and unclogging chimneys, drains and vents;
  • Cleaning and unclogging indoor drainage up to the connection point from the living area of the leased property to the municipal sewer or main sewer inasmuch as the sewer can be reached by the tenant;
  • Washing and keeping clean the inside and outside of windows, windowsills, doorposts and painted elements;
  • Pest control at a low cost;
  • Keeping drains and rain gutters clean regularly;
  • Removing litter;
  • Removing graffiti at a low cost;
  • Emptying sumps, cesspools and septic tanks.

Apart from that, the landlord is responsible for the following costs and maintenance:

    • Outdoor painting;
    • Big repairs or replacement of hinges, locks, taps et cetera;
    • Replacement of lamps in common areas and on the outside of the property; 

Repairs, inspection and replacement of central heating boiler and radiator(s);

  • Replacement in case of wear and tear of (parts of) the letterbox, outdoor lights, carport, flagpole holder;
  • In case of first occupancy: constructing driveways and access paths and placement of a simple fence. Big repairs, replacement of fences.
  • Big repairs or replacement of chimneys, drains and vents;
  • Repairs disposal chute or space for waste container;
  • Getting rid of cockroaches, pharaoh ants, longhorn beetles and woodworms in case of force majeure;
  • Replacement or repair of drains and rain gutters;
  • Replacement or repair of sumps, cesspools and septic tanks

 

How do I refill my central heating boiler?

There aren’t many things that makes you happier then a hot shower and heating that works. If you notice the temperature indoors is going down, it is quite possible that you need to refill the central heating boiler. The quickest way to check this is to look inside the fuse box whether the pressure gauge is showing between 1.5 – 2 bar. Is it lower? Then start rolling up your sleeves and gather the following equipment:

  • Bucket;
  • Towel;
  • Hose;
  • Possibly a pipe wrench

Then take the following steps:

  • Turn the room temperature down (turn the knob all the way to the left);
  • Wait until the central heating boiler turns off;
  • Attach the hose to the water tap. Fill this with water and then close the water tap again;
  • Now attach the other end of the hose to the filling valve (you will find the filling valve near the boiler);
  • Keep filling until the pressure gauge indicates between 1.5 – 2 bar;
  • Close the filling valve;
  • Close the water tap;
  • Collect the remaining water in the filling hose;
  • Vent every radiator.

Does this problem occur more than four times a year? Let us know! Odds are that your central heating boiler is leaking or damaged. One of our experts will come by to assess the situation. If necessary, we will replace the central heating boiler.

Watch a video tutorial here.

How do I vent my radiators?

Do you regularly hear a ticking noise coming from your radiators? Odds are that you have air bubbles in your pipes. Your house takes a longer time to heat up and that is not only very annoying, but also a waste of energy.

Before you vent the heating, we advise you first to check the water pressure of your central heating boiler. Is that ok? Then go ahead and vent your radiator(s). Never done this before? We’re happy to explain you how to do this. First of all, gather:

  • Bleed key
  • Cloth

Then take the following steps:

  • Turn the room temperature down (turn the knob all the way to the left);
  • Close all radiator valves;
  • Place the bleed key on your radiator and turn slowly. In most radiators, the place for the key is located on the side;
  • Collect the moisture that leaks out with the cloth;
  • Has air stopped coming out? Turn back the bleed key;
  • If you want to make use of the radiator right away, open it again;
  • Do you have several radiators? Check them all and work from step 3 to 6.
  • You can turn up the room temperature again. You’re done!

Watch a video tutorial here

How do I prevent pests?

Taking care of yourself and your house is a lot of work. Also having to take care of a house mouse, ant or cockroach, isn’t your idea of having fun. Preventing a visit from an unwanted animal is always better than fixing it afterwards. Prevent pests by observing the following tips:

  • Do not pile up food scraps. Lift your refrigerator or appliance on the kitchen worktop now and then. It is quite possible that you will discover a nasty and sticky surprise there;
  • Do the dishes before going to bed, so no food scraps stay behind on the kitchen worktop at night;
  • Wipe cracks and corners clean. Scraps often pile up in the little nooks;
  • Store your food in sealed containers;
  • Close off openings and holes. A mouse only needs a tiny hole to get into your house;
  • Use sealed wastebaskets in your home and regularly replace your garbage bags. Take out garbage bags directly after replacement. This keeps out unwanted guests and dirty smells;
  • Vacuum your home. There is plenty of muck on the floor that you can’t see, but as soon as you vacuum over it, you will hear clatter in the hose nonetheless. Do this thoroughly and at least once a week;
  • Do not pile up newspapers. This is an ideal place for cockroaches to breed;
  • Place insect screens in front of windows and doors. In that way mosquitos and wasps will stay away, especially in the warm months. Bonus: your nights won’t be disturbed by the buzzing of little creatures.

Are you following all these steps, but do unwanted visitors keep coming in anyway? Consider pesticides. Get up to speed on the subject and do not work too chemically, because your own health can suffer too.

Rent arrears

What should I do if I cannot pay my rent?

If you rent a property via Solide Verhuur, you pay the agreed rent to the property owner every month. You can do this by manually transferring the agreed rent before the first day of the month or by means of direct debit. If we do not receive the rent on time, you will get a reminder from us, after which you can still transfer the amount. In such a case there is nothing to worry about.

When we still didn’t receive your rent after sending this reminder, the property owner can order us to engage a collection agency. The costs of doing this will be at your expense. If after that still nothing is happening, we can start a court procedure and get a bailiff. The bailiff has the means to seize your household contents.

Should the rent arrears reach three months, dissolution of the lease contract will follow. You will lose the right to stay in the leased property. Apart from the rent arrears, the costs for the (court) collection procedure will be at your expense too. Not a pleasant prospect, so we advise you to pay your rent every month on time and prevent problems.

Terminating the rental contract

I would like to terminate my rental contract, how do I do that?

We’re sorry to hear that you want to terminate your contract. We hope you look back on a pleasant rental period. You terminate your rental contract by sending an email to info@solidevastgoedbeheer.nl. Make sure that you terminate your rental contract in time. Also, check your rental contract to be sure that it is already possible to terminate your contract. Good to know: the notice period is one calendar month. That means that you give notice before the first day of the next month to be able to terminate the rental contract at the end of the next month. Here’s an example:

If you give notice on May 1, then your rental contract will terminate on June 30.
If you give notice on April 30, then your rental contract will terminate on May 31.

Final inspection.

What do you check during a final inspection?

During the final inspection we go over the same points as during the pre-inspection. That way, we immediately see the difference between these two checks. If you lived up to the agreements, we write this down and you will get your deposit back.

We ask you to clean the property completely before the final inspection. That way, you will happily leave your old home and you will not cause your successor unnecessary inconvenience. During the final inspection, you will hand over the keys, thereby transferring the property to us.

How should I deliver my property?

Before you leave your home, we will stop by. We will then look at the current status of the property and we will go through a checklist. During this appointment, you will hear whether you meet all the conditions. Is that not the case? Then we agree on the spot which adjustments you will have to make. We will go through these points with you again during the final inspection.

When there is not a new tenant yet, we will take pictures of the property. We will use these pictures in the advertisement for the next tenant. Therefore, please take care that the property is in its original condition before the final inspection. What that means exactly, is stated in your rental contract. You can think of, for example:

  • The walls are painted in the original colours;
  • Any damage to windowsills, walls and ceiling has been repaired;
  • There are no nails in the walls.

Watch the instruction video property delivery here

Are you interested in our available rental properties?

Look here.